Privacy Policy

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Effective from 1st April 2022

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

References made to (“our”, “us” or “we”) refers to Flow Chiropractic as an entity and staff.

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Information collection and use

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Personal data:

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• Name

• Date of birth

• Mailing and street address

• Email address

• Phone numbers

• Medicare card number (where necessary for claiming purposes)

• Medical history

• Occupation and employer

• Lifestyle

• Products purchased from our clinic

 

We may collect your personal information directly from you through the following methods:

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• Patient forms

• Online bookings

• Purchase of products

• Online enquiry through our website or social media accounts

• Enquiry or complaint

• When contacting us by phone

 

We use the collected data for various purposes:

 

• Provide and maintain the correct running of our clinic

• Communication purposes (marketing, reminders, updating of details etc.)

• Customer care and support

• Changes to clinic services or operating hours

 

In some circumstances personal information may also be collected or shared from/to other sources. This may include information from/to:

 

• Your guardian or responsible person

• Others involved in your care and treatment (such as specialists, other allied health professionals, hospitals, community health services and pathology and diagnostic imaging services)

• Your private health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

• In the event of the sale of Flow Chiropractic, the transfer of your records to new owners

• With third party providers to send SMS reminders and emails

 

Security and storage of data

 

We have security measures in place to keep your personal information protected, managed confidentially and securely. All hard copies will be destroyed appropriately when no longer required. We will monitor and strive to safeguard your personal information to the best of our ability.

 

Breach of privacy complaint

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We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to the below contact. We will then attempt to resolve it in accordance with our resolution procedure and you will be notified in writing.

 

Contact Details

 

Privacy Officer

Flow Chiropractic

PO Box 872

Jurien bay WA 6516